Refund policy

At LatherUP Studio LLC, we are committed to providing high-quality, handcrafted personal care products. Due to the personal nature of the items we sell, we are unable to accept returns. However, your satisfaction is our top priority. If you encounter any issues with your order, please follow the steps below:

  1. Contact Us:

    • Email us at info@latherupstudio.com within 7 days of receiving your order.
    • Provide your order number, a detailed description of the issue, and any relevant photos.

  2. Resolution Process:

    • Upon receiving your email, our customer service team will review your case.
    • We may request additional information or photos to better understand the issue.
    • If the issue is due to a defect or an error on our part, we will offer one of the following solutions:
      • Replacement: We will send you a replacement item at no additional cost.
      • Store Credit: We will issue a store credit for the amount of the original purchase.
      • Refund: In some cases, a refund may be issued at our discretion.

  3. Time Frame:

    • Please allow 3-5 business days for our team to review and respond to your request.
    • If a replacement or store credit is issued, we will notify you with the details and expected delivery times.

  4. Non-Refundable Items:

    • Gift cards and promotional items are non-refundable.
    • Sale items are final sale and cannot be refunded or exchanged.

  5. Customer Responsibility:

    • Ensure the shipping address provided is accurate.
    • Review your order confirmation email to verify all details are correct.

Thank you for choosing LatherUP Studio LLC. We value your business and strive to ensure you have a positive experience with our products. If you have any questions or concerns, please don't hesitate to reach out to us at info@latherupstudio.com.